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1. HOW TO CONTACT US
We welcome your feedback! And, yes, a real person will carefully read your comments. Please e-mail us at CustomerService@gilaoutdoor.com to submit questions, comments or suggestions.
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By e-mail:
By phone:
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By fax:
By mail:
Customer Service
gilaoutdoor.com
408 Main Street
Safford, AZ 85546
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2. KEY CUSTOMER SERVICE QUESTIONS
HOW CAN I PAY FOR MY ORDER?
gilaoutdoor.com accepts the following credit cards: Visa, MasterCard, American Express and Novus/Discover. We also accept checks, money orders, and cashier’s checks. Orders paid for by check will not ship until the check has been received and cashed.
WHAT ABOUT SALES TAX?
Sales Tax is added only to orders delivered within Arizona. The State of Arizona requires that we charge sales tax on the full amount of the order including the shipping charges. When applicable, sales tax information will be displayed in your shopping cart along with other pricing information that pertains to your order. The current sales tax rate in our area of Arizona is 6.1%.
HOW DO I ORDER FROM CANADA OR INTERNATIONALLY?
Canadian Orders:
Canadian orders are subject to duties, taxes are the responsibility of the customer and must be paid upon receipt of shipment. Contact your customs office for more information on duties, taxes and restricted products. The estimated time of delivery for Canadian orders is 3-10 days. |
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International Orders:
Duties, taxes and customs are the responsibility of the consumer and must be paid upon receipt of the shipment. These rules vary by country, and your local government determines duty and customs charges. All international orders placed on the Internet, by E-Mail, Fax or Telephone must be paid for by credit card. |
HOW FAST WILL I GET MY ORDER?
All orders are processed between 8 a.m. and 5 p.m. (PST), Monday through Friday. Your order will be shipped within 48 hours, unless otherwise noted. Please see Shipping Information for delivery and shipping policies.
HOW DO YOU DEAL WITH OUT-OF-STOCK PRODUCTS?
Though we do our best to make sure the products we offer are always available, we occasionally run out of particular items. If the item you order is unavailable, we'll notify you within 24 hours and let you know the expected arrival date.
HOW DO I RETURN SOMETHING I'VE PURCHASED?
gilaoutdoor.com has teamed up with the U.S. Postal Service to make Returns easy and FREE for you to send back to us!
Gilaoutdoor.com Returns
418 Main
Safford, AZ 85546
If you receive a product that was damaged in shipping, please email us at customerservice@gilaoutdoor.com. Please include your order number (found on packing slip) and the name of the carrier.
3. HOW TO BUY ON gilaoutdoor.com
You can place your order here online from our Shop section, by telephone or by fax.
Online:
Shopping online at gilaoutdoor.com is safe and convenient and we use secure servers to protect your credit card information. Please see Privacy & Security for more information.
- Find the item you'd like to buy within our Shop.
- Select the appropriate color, quantity and size from the pull-down menus.
- Click the Purchase Item button.
- Confirm that correct item was added to your Cart and click Check Out.
- Create your new Account or Login if you are a returning customer.
- Confirm your shipping information, enter your credit card information and click the Finalize Transaction button. (Your credit card information is encrypted for your security.)
By Phone:
If you prefer to call gilaoutdoor.com with your credit card information, please follow steps 1 through 4 above and print your order. Then call gilaoutdoor.com Customer Service Representatives at 1-928-348-0710. The Customer Service team is available to assist you Monday through Friday, 9 a.m. through 6 p.m. Please have your credit card information ready.
By Fax:
Simply print your completed order form from gilaoutdoor.com and fax it to 1-928-348-0710 (within the U.S). Credit cards are the only accepted form of payment for fax orders.
4. REPAIR & ADVICE
Get expert advice on gear care, repair & reconditioning on our Repairs page.
5. SHIPPING INFORMATION
| Order Amount |
Standard |
2 Day Air |
Next Day Air |
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| Up to $50.00 |
$7.99 |
$17.99 |
$24.99 |
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| $50.01 - $100.00 |
$8.99 |
$19.99 |
$25.99 |
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| $100.01 - $150.00 |
$9.99 |
$22.99 |
$27.99 |
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| $150.01 and over |
$12.99 |
$23.99 |
$29.99 |
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Your order will be delivered to your door according to the cost of your purchase and the type of service you select. You may need a math degree to determine your shipping charges from some e-commerce sites, we made it simple. The only exceptions are large or heavy items. Additional charges apply to rush and international shipments, including Alaska, Hawaii and Puerto Rico. You will be automatically notified of additional shipping charges by e-mail before your order is charged. Once your return e-mail OK is received the order will be charged.
Order processing takes 24 hours, so shipping times should be added to the processing period. Shipments are only delivered on business days. Please provide a valid street address with each order.
Some products ordered from gilaoutdoor.com are shipped directly from the company that manufactures the product, so if you order more than one item, each will arrive in a separate package.
However, your single order will reflect the total cost, including shipping, regardless of the number of items you buy.
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6. OUR SECURITY POLICY
Credit Card Security: Shopping at gilaoutdoor.com is safe, and we guarantee it.
Credit card orders on gilaoutdoor.com's site are processed on our secure server. All credit card information is encrypted and protected using the Secure Socket Layer Protocol (SSL). When you press the "Submit" button at the point of purchase, your credit card information is transferred in encrypted form and can only be decrypted by gilaoutdoor.com. To check that your transaction is secure, look for the unbroken key or closed padlock icon in the lower left corner of your browser screen.
If you would prefer not to place your order on-line, please call our Customer Service Department at 1-928-348-0710. One of our customer service representatives will be happy to assist you.
The gilaoutdoor.com Online Security Guarantee
Your credit card security is a priority at gilaoutdoor.com. We guarantee the safety and confidentiality of every transaction we process. If an unauthorized charge ever appears on your credit card statement as a result of shopping at gilaoutdoor.com, you pay nothing.
How Can We Make Such a Guarantee?
Technology. gilaoutdoor.com uses SSL (Secure Sockets Layer) technology to encrypt your name, address, and credit card number, so that your personal data cannot be accessed while traveling over the Internet. SSL works with Netscape Navigator and Communicator (version 2.0 and newer), Microsoft Internet Explorer (version 3.0 and newer), and America Online (version 3.0 and newer).
If you're still uncomfortable using your credit card on the Internet, we understand. You may call us toll-free with your credit card number to complete your order at 1-928-348-0710. We suggest that you go through the purchase process before calling. Once you've chosen an item or items, you will have the opportunity to place your credit card information or generate an order number. When you call us, have the order number and your credit card information ready.
Guarantee Details:
1. Under the terms of the United States Fair Credit Billing Act, your credit card provider cannot hold you liable for more than $50 of fraudulent charges. If your credit card provider does hold you liable for any of this $50, gilaoutdoor.com will cover this entire liability for you, up to the full $50. gilaoutdoor.com can only cover this liability if the unauthorized use of your credit card resulted through no fault of your own, from purchases made at gilaoutdoor.com, while using our secure server. Unless otherwise expressly provided in a legal notice, the aggregate liability for the Company to you for all claims arising from the use of the Web site is limited to $50.
2. In the event of unauthorized use of your credit card, you must notify your credit card provider in accordance with its reporting rules and procedures.
7. OUR PRIVACY POLICY
gilaoutdoor.com will never sell or give your e-mail address (or any other information about you) to anyone else without your permission. Period. We created this policy to demonstrate our firm commitment to your privacy.
It is necessary to provide shipping information to manufacturers who will be sending your order to you.
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